Thursday, September 30, 2004
I HATE STUPID PEOPLE!
I HATE STUPID PEOPLE!
I HATE STUPID PEOPLE!
I HATE STUPID PEOPLE!
I HATE STUPID PEOPLE!
I HATE STUPID PEOPLE!
I HATE STUPID PEOPLE!
I HATE STUPID PEOPLE!
I HATE STUPID PEOPLE!
I could go on typing like this forever and this would not even diminish my hatred for stupid people. Let me tell you why.
I am totally, absolutely, certainly very "suay" today, to encounter THREE VERY STUPID PEOPLE. Story goes like this:
Scenario 1
Me: I am Eileen calling from xxx, may I speak to Mr xxx?
Stupid person 1: Ya
Me: This is regarding the document that you signed for xxx, but we are unable to verify your signature on the document because your bank has ceased providing us with signature records and advised us to verify all documents by authenticated swift. Pertaining to that, I've sent you 2 swifts, which you have failed to reply till now.
Stupid person 1: It's against my bank's policy to send you swift.
WTH??? Your bank is the one who suggested sending swift, what stupid policy are you quoting?????
Me: If that's the case, what do you suggest I do to ascertain the authenticity of your documents?
Stupid person 1: Then you'll have to send a letter to my head office. More than that I cannot do.
What stupid answer is that for a service personnel?? What more than that you cannot do??? Fine, I tolerate.
Me: Ok, then what's your head office address?
Stupid person 1 (with a nonchalant voice): I don't know, that you have to find out yourself.
Me: You mean you don't have your head office address?
It's your own bloody bank, for goodness sake!
Stupid person 1: No.
Then he bloody hell hang up the phone on me. I HATE PEOPLE WHO HANG UP THE PHONE ON ME!!! That is so downright rude!
FYI, that was an overseas call to an overseas bank. Go figure. I'm "amazed" by their "service".
Scenario 2
I was handling some call escalations from the call centre. My call centre people are so competent that I always ended up solving their problems and get scolded for NOTHING. That's how lucky I am.
Me: Good morning, I'm Eileen from xxx, may I speak to Mr xxx?
Stupid person 2: Yes, I am.
Me: I understand that you are facing a problem with blah blah blah, and need to reset blah blah blah. In view of your circumstances that you are unable to come and sign, an alternative solution would be to fax the form to you, and follow up with original when it's done?
I don't know who else called this guy so many times, but it's my bloody first time ok!
Stupid person 2: I WANT TO SPEAK TO THE MANAGER. YOU PEOPLE HAVE BEEN CALLING ME SO MANY TIMES TODAY!!!
Me: Sorry sir, but it's my first time calling today. But if you want to speak to the manager, I will arrange for her to call you as soon as possible because she's currently not available.
Stupid person 2: I WANT TO SPEAK TO THE GODDAMN MANAGER!!!!!!!
He was really shouting and ranting and repeated for a couple of times of "I WANT TO SPEAK TO THE GODDAMN MANAGER!!!" before hanging up the phone.
I was already badly traumatized and very sad after all that ranting because I got scolded for nothing again. I've even lost my appetite at lunch because I was too sad to eat.
Scenario 3
Now, this is the ultimate STUPID person. Because he's not only stupid, he's mad and he bloody hell INSULTED me! Hey, that's too much!
Me: Good afternoon, how may I help you?
Stupid & Mad person 3 (put down a stack of papers and sat down shaking legs, staring at me with a idiotic face) : I want to withdraw these profits.
Me (to confirm): Sir, you want to withdraw these profits and transfer back to your ordinary account?
Stupid & Mad Person 3 (show the stupid give-me-money-hand): No, give me cash.
Me: Sorry sir, but with effect from blah blah blah, CPF no longer allows withdrawal of profits in cash. Everything will have to go back to your CPF ordinary account.
Stupid & Mad Person 3 (show the idiotic face & shaking legs): How sure are you?
Me: I've very sure that CPF does not allow that anymore.
Stupid & Mad Person 3 (insert-mocking-face-here): How many percent sure are you?
Me: Sir, I'm VERY sure that CPF NO LONGER allows withdrawal of profits by cash anymore.
Stupid & Mad Person 3: Ok, then return back to ordinary account.
After checking the system, found out that the bloody account was closed few months ago, and his bloody statements were dated few months ago.
Me: Sorry sir, this account has been closed since April this year.
Stupid & Mad Person 3 (with mocking face and shaking legs AGAIN) : How many percent sure are you? Are you a graduate?
Me: Yes, I'm very sure this account has been closed.
Stupid & Mad Person 3: You haven't answer my question, are you a graduate?
Me: No, why?
Stupid & Mad Person 3: Are you a diploma or degree holder?
Me: Diploma
Stupid & Mad Person 3: No wonder. You fail your Maths is it??
WTF?!?! Are you saying that Diploma holders stupid??? And what has that got to do with Maths????
Me: No, I did not fail my Maths.
-- Please get away from my counter --
Stupid & Mad Person 3: I want to withdraw these back to my ordinary account.
Again?!? The problem with mad people is that they DO NOT understand what you are trying to tell them, and they repeat the same thing over and over AGAIN.
Me: Sir, as I've said,
Before I can finish,
Stupid & Mad Person 3: Nonono (pick some paper from his stack and point to me harshly), you go and copy this for me.
So I went in to photocopy and my colleagues told me, "Orh, him ah, he's siao wan. Last time used to come to bank a lot of times and everytime abit siao siao wan, sit there and talk nonsense and don't want to leave."
Thanks. I'm feeling very demoralized by now.
Me: There you go.
Stupid & Mad Person 3: I want to withdraw these back to my ordinary account.
Me: This account is already closed, sir.
Stupid & Mad Person 3: How sure are you? I want you to write a memo to me and swear that this account is closed.
At this point, I spotted one of his statements, which state "closing balance" which means account is closed.
Me (pointing to the statement): Sir, this statement clearly states closing balance, which means account is closed.
Stupid & Mad Person 3: Nonono, you don't take my things. I want you to swear and give me a memo.
Me: Sir, there is no need for me to swear or give a memo. This statement is already on the bank's letterhead and it's enough already.
Stupid & Mad Person 3 (pick some paper from his stack and point to me harshly AGAIN ): You go and photo this for me. 2 copies. And that one, one copy. AND YOU DON"T RUN AWAY AH, YOU RUN TO AUSTRALIA I WILL ALSO GO THERE FIND YOU WAN!.
WTF?!?! He's a nutcase. And by the way, the photocopier is somewhere out of the way, so it's rather troublesome to go in and out, thus I asked him if there's anything I can copy for him all at one go, to save time.
Stupid & Mad Person 3: Nonono, you copy this first.
And he repeated that stupid copy-paper stunt for AT LEAST 6 times. I nearly wanted to slap his face with the stack of papers.
Stupid & Mad Person 3: I want to withdraw these back to my ordinary account.
Which part of my English do you not understand?!?! Oh, I'm sorry, but you are mad. So, to entertain him a bit, I let him sign the transfer form. I HAVE HAD ENOUGH!
Then he snatched the form from me and kept it in between his stack.
Stupid & Mad Person 3: I want to withdraw these back to my ordinary account.
Me: Yes, I wanted to let you sign the transfer form but you just kept it in your stack.
So, he took the form out and sign. Then took another statement out and said,
Stupid & Mad Person 3: I want to withdraw these back to my ordinary account.
Me: Sir, signing one form is enough. You need not sign different forms for different amount. It will transfer any balance (if any) in your CPFIS account back to the Ordinary account.
Stupid & Mad Person 3: Nonono, see, YOU FAIL MATHS AGAIN! YOU ARE SO STUPID!
WTF?!?! At this point, I nearly wanted to tell him NO, I DID NOT FAIL MY MATHS, INSTEAD, I EVEN TOOK ADDITIONAL MATHEMATICS AND PASSED! And by the way, I don't see that has anything to do with maths.
I repeated the same thing to him again. You see, the thing with mad people is that you have to repeat and repeat, like them.
Stupid & Mad Person 3: What's your surname?
I didn't catch the question well. So I responded with a "Huh?"
Stupid & Mad Person 3: You don't have surname ah? Why? You don't have a father?
WTF?!?! WTF?!?!? WTF!?!?!?! #@$!@#~!$!$!@#!@#!@#
I wanted to slap him there and then. This is too much insult! But being a good CSO, I composed myself although I was seething with anger.
Me: Yes, I do and my surname is Heng.
Stupid & Mad Person 3: Singapore is finished soon, where are you going? Australia? New Zealand?
Me: No, I'm not going anywhere.
Stupid & Mad Person 3: How much are they paying you here?
Me: Sorry, I cannot tell you.
Stupid & Mad Person 3: Why cannot tell me?
Me: It's private and confidential.
I'm surprised I can hold the conversation with him for so long. At this point of time, it is long beyond closing hours and the whole branch is waiting for me to balance because I'm stuck with a nutcase. Then my colleague came over to help me so that I can do my balancing.
Then he asked my colleague the same degree question again.
Stupid & Mad Person 3: Do you have a degree?
Colleague: Sorry, I do not have. (although she has)
Stupid & Mad Person 3: I also don't have degree.
As if I cared, or anybody for that matter.
And he asked many other stupid questions, and my colleague slowly tricked him to the door, then told him "Sorry the bank is closed."
And he said, HE WILL COME BACK TOMORROW!!!!! ARGH!!!!!
CAN SOMEBODY KILL ME??? Or change my face so that he doesn't recognize me???
I HATE ABHOR STUPID & MAD PEOPLE!!!!!!!!!!!
