Wednesday, February 15, 2006
The Service IndustrySometimes I think I have the tendency to meet the craziest customers.
Like the other time, there's this woman who asked me to swipe her library card to access her personal details.
Like, as if I've got the access. Besides, I think library cards are obsolete, now use IC leh.
Or the other time, this guy went off without a word to some random place God knows where and came back to tell me he don't have all the freaking time in the world to wait for me, when in the first place, he's the one agreeable for me to retrieve some fax documents for him, and I was only gone for like, 3 minutes.
Like, what the f**k. Or the other time, this guy came and insulted from top to bottom, saying I don't have a degree and thus failed Maths and some random rubbish.
Like, what the freaking f**k has Maths got to do with it. No logic lor.
Or the other time, this guy came with his medical appointment card and claimed it's his IC. Then, he freaking took out $10 and tell me it's $1,000.
Lagi no logic.
I think the list could go on and on. We should have a list of customers blacklisted under the category "Mad people". I think it would be really useful indeed. Like, everytime a mad customer comes in, we "scan" through the blacklisted for his/her name, and thinks, “
Oh, so he/she mad one ah…. Ok don't mind him/her so much” I think it will make our lives so much easier. Heck, I sound so much like a discriminator.
Sometimes, I think customers ask the silliest questions.
Like the other time, this guy queued for like 20 minutes and came to request for broadband access.
Like, what the f**k does it got to do with a Bank? “
This one not Starhub ah?” He asked. I was tempted with the urge to slap my forehead and ask him, “
Which freaking part of the logo or name does it remotely looks like Starhub??!!?”
Or the other time, this cute auntie came to the Bank and asked me a ton of questions of ANOTHER Bank, and when I finally clarified with her. She told me, in fluent Mandarin no less, “我明明看到 xxx 银行的 logo 才进来的啦!!” So funny I didn't know what to say.
Sometimes, I wonder how long am I going to stay in the service line. People has been telling me to change my job, but I cannot visualize myself sitting in that freaking cubicle, breathing stale office air, staring at the computer, with minimum people contact, from 9-5. I think I will die lor. Freaking die I tell you.
Talking about stale office air, is it the ventilation or something I don't know, I just think they have the same kind of smell in almost all office departments. The “smell-and-you-know-it's-office” smell. I think.
I think I like meeting different people everyday. Not that I'm a socialite or something, in fact, it seems all weird coz I think I'm an introvert.
By the way, to digress abit, I told my colleagues I'm an introvert and they laughed at me. “
Introvert my foot! Don't look like lor.” But, I'm seriously introverted lor. I think my close friends would believe me lar. Especially when I like to tell them that I'm an introvert and shy. But most of the times, they refute the shy part. Shit man, why they don't believe me?? Don't they know introvert and shy goes together?? I'm seriously an introvert lar. I think only
Mr Eeyore will agree with me. Then again, most of the times, he only nods in disbelief.
Anyway, to conclude, I'm seriously an introvert. Me, typing all this nonsense in front of the computer can attest the fact. IT IS A FACT. I don't go around talking about all these in front of real-life people, I blog about these, remember? But then again, I think I did.
Sheeesh.
Back to meeting different people. As an introvert, on normal days, if you were to ask me to chat up some random strangers, I will balk at the very idea and die I tell you! But somehow, it seems the perfect and natural thing to do at work. In fact, I think I can “snook” customers very well. Wahahaha~
In any case, I think Singapore needs to look into the concept of servicing in the industry. In other countries, the service industry can be considered one of the “prestige occupations”. But in Singapore, service providers are treated like,
shit. Like they are of second-level and earn no respect. Like, they owe you and are born to serve you. Some
ya-ya people are like that. Like, the other time this stupid woman told me that we shouldn't have lunch because we should serve them so they can have their own lunch, and we can have our freaking lunch after banking hours. Terrible I tell you. Like, you are human and I'm a robot ah?
Why so big a difference?
I seriously think we need to educate the customers. You and I, the customers and the service providers, need some coaching, someway or another.
Labels: Random, Work
