Tuesday, March 01, 2011
Jaded...It's disheartening to know that you've tried your best but yet confronted otherwise.
Even disheartening to get pulled into a complaint which you've never committed to.
Makes one very jaded.
The only good thing to happen today was to hear the colleague's son blabber his school poems. Cute.
So tomorrow's only gonna be better. I hope.
Labels: Random, Rants, Work
Thursday, April 08, 2010
JadedSometimes I can't understand why people can finish their work way before 5 while I'm slogging away like hell everyday. This week, amidst my never ending daily work, I've approved like 13 corporate accounts and still counting and yet the mountain of accounts is still not seeing any signs of decrease. The in-tray is breaking, seriously.
Another thing I can't understand is that how people can eat, talk, sms, read newspapers
a la leisure mode while waiting for me to approve their work when all along they can do so for each other in their supposedly "leisure time". Fine if they insist to wait, but I simply can't stand it when the minute it comes to their turn, they start to rush me like I'm the one who's slow and delaying their work! WTF! I don't remember myself like that when I was a CSO. Initiative must have died somewhere....
And though I have 2 ears and a pair of hands, I can only handle information with one freaking brain. Call me incompetent, but I cannot process information with one on each side asking different questions while approving a totally separate case.
Sigh! Don't know why I'm working so hard for. Feeling super jaded and hence the blast out.
To keep myself going, I shall not forget the following:
Next time you are stressed, take a step back, inhale and laugh.Remember who you are and why you are here.You are never given anything in the world that you cannot handle.Be strong, be flexible. Love yourself and love others.Always remember, just keep moving forward.And so I shall.
Labels: Rants, Work
Tuesday, February 16, 2010
Work already?!
Aw...why are the holidays ending and work starting so fast!? There should be 15 days of holidays if I hadn't said it already!
Sigh! I realized not even China or Taiwan has 15 days of holidays. Only 1 week max.
I shall go nua and sleep to prepare for tomorrow's battle!
Labels: Work
Tuesday, January 12, 2010
Of the slightly betta things this yearI can finally see the bright sky when I left work today.
Splendid. =)
Got the increment letter. Like what the boss says, "It's not much, but you can find satisfaction in other ways!"
Splendid. And I'm gonna do just that.
Labels: Random, Work
Thursday, January 07, 2010
First week of 2010The first week of 2010 is a crazy one, with lotsa customer service issues, long queue, plenty of accounts to approve and tons of emails to reply amidst almost impossible new targets to meet.
TGIF tomorrow and I'm so looking forward to the end of the week.
Labels: Work
Tuesday, June 23, 2009
In denial....yet againI so do not want to go back to work tomorrow.
Yes, I'm in denial again. This must be the 734792348273429 times I've said this.
To top it off, I was told that we have to greet customers at the door every morning. And no, I'm neither working at a restaurant nor at a departmental store. I'm freaking working in a bank! Can you imagine my
incredulity when I heard this??
And yes, I'm still sticking to my job, for better or for worse.
Times are bad
lar.
Labels: Work
Wednesday, August 30, 2006
The testThrough many
tikams and various wrong calculations ......
I PASS!!!Muahahaha!
Labels: Random, Work
Friday, July 21, 2006
Random stuffs about bonds....Training today after work....Not something I'd look forward to since I'd have to drag my lazy ass from a long tiring day to listen to boring stuffs like money & capital markets or bonds or what's not.
Anyway, we learnt today, that bonds traded in the US market are interestingly called "
Yankee Bonds".
Then bonds traded in the Japanese Market are called "
Samurai or Sushi bonds"
And then, since I'm still quite in the Korean craze, I wondered, are bonds traded in the Korean market called "
Kimchi bonds"?!?
Senseless thoughts after a senseless day.
So there.
Labels: Random, Work
Friday, March 10, 2006
SuayYou know you are suay when the customer threatens to complain about you not because of anything remotely about your service, but because you tried to tell them that
Raffles Place and
Balestier Street are two different places.
"What is the address?"
"xx Raffles Place"
"And the street name?"
"The street name is Raffles Place..."
"I tell you, stop playing punk with me. NO! It is Raffles Place, Balestier Street! I'm gonna complain about you and you're going to get hung!"
"But Raffles Place and Balestier are two different places....Are you referring to..."
"Do you know what is stop making fun of me??? I said, it's Raffles Place, Balestier Street!"
Piak phone.
Go and die.
Labels: Rants, Work
Thursday, February 16, 2006
Guess who? I met a certain male celebrity at work today.
The gals were going
ga-ga taking photos.
I
is professional.
Wahahaha. Labels: Random, Work
Wednesday, February 15, 2006
The Service IndustrySometimes I think I have the tendency to meet the craziest customers.
Like the other time, there's this woman who asked me to swipe her library card to access her personal details.
Like, as if I've got the access. Besides, I think library cards are obsolete, now use IC leh.
Or the other time, this guy went off without a word to some random place God knows where and came back to tell me he don't have all the freaking time in the world to wait for me, when in the first place, he's the one agreeable for me to retrieve some fax documents for him, and I was only gone for like, 3 minutes.
Like, what the f**k. Or the other time, this guy came and insulted from top to bottom, saying I don't have a degree and thus failed Maths and some random rubbish.
Like, what the freaking f**k has Maths got to do with it. No logic lor.
Or the other time, this guy came with his medical appointment card and claimed it's his IC. Then, he freaking took out $10 and tell me it's $1,000.
Lagi no logic.
I think the list could go on and on. We should have a list of customers blacklisted under the category "Mad people". I think it would be really useful indeed. Like, everytime a mad customer comes in, we "scan" through the blacklisted for his/her name, and thinks, “
Oh, so he/she mad one ah…. Ok don't mind him/her so much” I think it will make our lives so much easier. Heck, I sound so much like a discriminator.
Sometimes, I think customers ask the silliest questions.
Like the other time, this guy queued for like 20 minutes and came to request for broadband access.
Like, what the f**k does it got to do with a Bank? “
This one not Starhub ah?” He asked. I was tempted with the urge to slap my forehead and ask him, “
Which freaking part of the logo or name does it remotely looks like Starhub??!!?”
Or the other time, this cute auntie came to the Bank and asked me a ton of questions of ANOTHER Bank, and when I finally clarified with her. She told me, in fluent Mandarin no less, “我明明看到 xxx 银行的 logo 才进来的啦!!” So funny I didn't know what to say.
Sometimes, I wonder how long am I going to stay in the service line. People has been telling me to change my job, but I cannot visualize myself sitting in that freaking cubicle, breathing stale office air, staring at the computer, with minimum people contact, from 9-5. I think I will die lor. Freaking die I tell you.
Talking about stale office air, is it the ventilation or something I don't know, I just think they have the same kind of smell in almost all office departments. The “smell-and-you-know-it's-office” smell. I think.
I think I like meeting different people everyday. Not that I'm a socialite or something, in fact, it seems all weird coz I think I'm an introvert.
By the way, to digress abit, I told my colleagues I'm an introvert and they laughed at me. “
Introvert my foot! Don't look like lor.” But, I'm seriously introverted lor. I think my close friends would believe me lar. Especially when I like to tell them that I'm an introvert and shy. But most of the times, they refute the shy part. Shit man, why they don't believe me?? Don't they know introvert and shy goes together?? I'm seriously an introvert lar. I think only
Mr Eeyore will agree with me. Then again, most of the times, he only nods in disbelief.
Anyway, to conclude, I'm seriously an introvert. Me, typing all this nonsense in front of the computer can attest the fact. IT IS A FACT. I don't go around talking about all these in front of real-life people, I blog about these, remember? But then again, I think I did.
Sheeesh.
Back to meeting different people. As an introvert, on normal days, if you were to ask me to chat up some random strangers, I will balk at the very idea and die I tell you! But somehow, it seems the perfect and natural thing to do at work. In fact, I think I can “snook” customers very well. Wahahaha~
In any case, I think Singapore needs to look into the concept of servicing in the industry. In other countries, the service industry can be considered one of the “prestige occupations”. But in Singapore, service providers are treated like,
shit. Like they are of second-level and earn no respect. Like, they owe you and are born to serve you. Some
ya-ya people are like that. Like, the other time this stupid woman told me that we shouldn't have lunch because we should serve them so they can have their own lunch, and we can have our freaking lunch after banking hours. Terrible I tell you. Like, you are human and I'm a robot ah?
Why so big a difference?
I seriously think we need to educate the customers. You and I, the customers and the service providers, need some coaching, someway or another.
Labels: Random, Work
Sunday, January 15, 2006
I love training but not with her...I just want to make it to note that it was appalling to attend training with an irritating and obnoxious fellow.
Perhaps, more about it later...
Labels: Rants, Work
